Aging Health Matters
This podcast will cover topics of interest to people who have Medicare. Episodes will include Medicare rights and health care. We hope you tune in for helpful tips that can improve the healthcare journey of you or someone you know.
Kepro is now Acentra Health.
All future podcast episodes will say "Acentra Health" - while older episodes (those posted prior to July 1, 2024) will refer to "Kepro." Rest assured, that all content about our free services for people who have Medicare are accurate. Our name has changed, but our services remain exactly the same.
Acentra Health is a Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO.
For more information about Acentra Health, please visit www.acentraqio.com.
Aging Health Matters
How the Long-Term Care Ombudsman Program Helps People Who Have Medicare
SUMMARY
As a contractor for Medicare, Kepro serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Kepro provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.
This episode is a conversation with our guest from the Oklahoma Long-Term Care Ombudsman, Bill Whited. He will talk about the services that their organization offers for Medicare beneficiaries.
Bill serves as the State Long-Term Care Ombudsman for the State of Oklahoma and is responsible for administering the Oklahoma’s Long-Term Care Ombudsman network and systems and legislative advocacy for Oklahoma’s long-term care residents. He has more than 25 years of experience in the development and delivery of aging, mental health, juvenile justice, and human services programs in Oklahoma. His background includes over two decades of service with the Oklahoma Department of Human Services, including service as an Adult Protective Services investigator before becoming a Long-Term Care Ombudsman in 2003.
For more information about Kepro BFCC-QIO, please visit www.keproqio.com.
KEY TOPICS
01:37: Overview, introduction of guest, Bill Whited
03:17: Introduction of Long-Term Care (LTC) Ombudsman Program.
07:00: Examples of when someone would contact the LTC Ombudsman Program.
11:01: How volunteers help staff the LTC Ombudsman Program.
16:30: More information about accessing Kepro’s services and podcasts.
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RESOURCES
BFCC-QIO Information for stakeholders: www.keproqio.com/partners
BFCC-QIO Information for people who have Medicare: www.keproqio.com/bene
Oklahoma Long-Term Care Ombudsman Program: https://oklahoma.gov/okdhs/services/cap/ombudsman.html
Find the Long-Term Care Ombudsman Program in your state: https://theconsumervoice.org/get_help
Information about the Long-Term Care Ombudsman program: https://acl.gov/programs/Protecting-Rights-and-Preventing-Abuse/Long-term-Care-Ombudsman-Program
Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
Video Link: https://youtu.be/U78mgVaM12M
